mainpragmatic Privacy Policy and Your Data Protection
This page describes what we collect when you use mainpragmatic and how we keep that data protected. We at mainpragmatic take data security seriously; every piece of information you share—your name, email, payment details, identity documents—is encrypted, stored securely, and used only for the purposes you expect: account verification, payment processing, fraud prevention, and legal compliance.
Our mainpragmatic privacy practices apply across all regions where our services operate, including Jakarta, Surabaya, Bandung, and Medan. We do not sell your data to marketing companies, brokers, or third parties outside our payment processors and compliance partners. Your personal information remains yours, and you retain rights to access, correct, or delete it according to our policy and applicable law.
This policy explains our data-handling practices in plain language. If you have questions after reading, contact our support team. We update this policy periodically to reflect changes in our practice or legal requirements; your continued use of mainpragmatic after an update means you accept the new terms.
What we collect when you use mainpragmatic
We at mainpragmatic collect information in three categories: account registration, payment processing, and account activity. During registration, we collect your email address, username, password, and basic profile details. To complete Know-Your-Customer (KYC) verification, we collect your government ID number, name, date of birth, address, and a photo of your ID document. We also request proof of address—a utility bill, bank statement, or lease agreement—to verify your residential location.
When you deposit or withdraw on mainpragmatic, we collect transaction details: the amount, date, time, payment method, and any reference number provided by your payment processor (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). We never store your full bank-account PIN or credit-card number; payment providers tokenize these details (replace them with secure references) before they reach our servers.
As you use mainpragmatic, we log your activity: which games you play, your bets, match results, session times, and IP address. This activity data helps us detect fraud, investigate disputes, and comply with anti-money-laundering regulations. We do not sell this activity data; it remains in your account for your review and our operational records.
How we use your data on mainpragmatic
We use your registration data to create and maintain your mainpragmatic account. Your email receives account notifications, password-reset links, and important announcements about mainpragmatic policy changes. We use your KYC documents to verify your identity—a legal requirement in most jurisdictions where online gaming operates. We share your identity information with our compliance team, but not with external marketing or advertising firms.
We use payment data on mainpragmatic to process your deposits and withdrawals, reconcile transactions, and detect fraud. When you request a withdrawal, our team reviews your transaction history and KYC status to ensure no suspicious patterns exist. We retain this transaction data for five years post-account closure to meet anti-money-laundering (AML) and tax-reporting requirements applicable in Indonesia and other jurisdictions.
We use activity logs—your bets, game sessions, session times—to investigate disputes and resolve claims. If you dispute a bet settlement, we review the logs to confirm the outcome. We also use activity data to enforce our mainpragmatic terms: if we detect multiple accounts under different identities or patterns consistent with fraud, we investigate and may restrict your account.
Third-party processors and payment partners
Our mainpragmatic payment processors—your bank, e-wallet provider, or mobile banking gateway—receive limited data: your account identifier, transaction amount, and timestamp. They do not receive your full KYC documents or game history. These third parties operate under their own privacy policies and data-protection agreements. We recommend reviewing their policies if you want to understand how they handle your payment information.
We at mainpragmatic also partner with fraud-detection services, identity-verification providers, and compliance consultants. These partners see only the minimum data necessary to perform their service. For example, an identity-verification service receives your name, ID number, and photo, but not your email or payment history. These partners sign agreements committing them to data confidentiality and prohibiting resale.
Our mainpragmatic servers may sit outside Indonesia—possibly in Singapore, Australia, or other regions—for technical performance reasons. Your data is encrypted in transit and at rest, so physical server location does not expose your information to unauthorized access. We ensure all server locations comply with data-protection standards equivalent to Indonesian requirements.
Cookies and tracking on mainpragmatic
We use cookies on mainpragmatic to store your session information (so you stay logged in), remember your preferences, and detect fraud. Most mainpragmatic cookies expire when you log out. Some cookies persist for analytics—tracking how many users visit our pages, which games are popular—but these cookies do not identify you personally. You may disable cookies in your browser settings, but this may impair mainpragmatic functionality.
We do not use third-party advertising cookies on mainpragmatic. We do not track your activity outside our platform or sell browsing data to advertisers. Our analytics partners (Google Analytics or similar) may place cookies to measure traffic, but they follow their own privacy policies and cannot identify you by name.
Your rights and our mainpragmatic commitments
You have the right to access all personal data we hold on mainpragmatic. Contact our support team with a data-access request, and we provide a copy of your information within 10 business days. You also have the right to correct inaccurate data—if your address is wrong in our records, request an update through your account portal or contact support.
You have the right to request deletion of your mainpragmatic account and associated data, subject to legal retention obligations. If you request account closure, we delete your profile, password, and game history but retain transaction records and KYC documents for five years to comply with anti-money-laundering regulations. You may also request withdrawal of your balance and immediate account deletion; we process this request within five business days.
We at mainpragmatic commit to protecting your data using industry-standard encryption (TLS 1.2 or higher), secure password hashing, and regular security audits. We limit access to your data to staff who require it for their roles (customer support, compliance, fraud prevention). We do not share your data with our marketing team or allow them to contact you with unsolicited offers. If you receive unsolicited marketing claiming to be from mainpragmatic, it is not from us—report it to our support team.
Retention and deletion on mainpragmatic
We retain your KYC documents and transaction history for five years after your mainpragmatic account closes. This retention period complies with Indonesian anti-money-laundering regulations and allows us to resolve disputes that may arise long after closure. After five years, we securely delete transaction records. Your password and game history are deleted immediately when you close your account.
If you request data deletion before the five-year window expires, we delete all non-required data (game history, profile preferences, session logs) but retain transaction records and KYC documents as legally required. You cannot request deletion of data that is necessary for legal or fraud-prevention purposes.
Contact us about your mainpragmatic privacy
If you have questions about our privacy practices, want to request access to your data, or wish to close your mainpragmatic account, contact our English-speaking support team during business hours. We respond to data-access requests within 10 business days and account-closure requests within five business days. Our support team does not process deletion requests via email alone; use your account portal or contact support through the mainpragmatic Support Center for verification.
We at mainpragmatic take your privacy seriously and remain committed to transparent, lawful handling of your personal information. This policy reflects our practices as of the date published; we update it periodically. If we make material changes—for example, if we begin sharing data with new third parties—we notify you via email and publish the updated policy on this page. Your continued use of mainpragmatic after a policy update indicates acceptance of the new terms.